Step 1 Engage Identify the command, leader, problem area, or performance gap. Establish the reason for support and the operating context. Initial request or leadership direction Problem area identified Stakeholders named
Step 2 Scope Define the problem statement, North Star goal, outcome metric, boundaries, assumptions, and expected products. Problem statement North Star goal Target / actual / gap
Step 3 Diagnose Use structured problem solving, process mapping, driver trees, and root cause analysis to isolate high-leverage drivers. Current-state map Driver tree Root cause analysis
Step 4 Execute Translate the diagnosis into owners, actions, milestones, a POA&M, and a review cadence that leaders can manage. Action owners Milestones Review rhythm
Step 5 Sustain Monitor progress, elevate barriers, update the plan, capture learning, and share useful practices across the enterprise. Barrier elevation Lessons learned Sustainment plan