Self-Awareness Psychological Safety Growth Mindset Curiosity

Align Standards and Goals Fix or Elevate Barriers Fine and Embrace the Red Encourage Learning Through Trust & Respect Use Proven Problem-Solving Methods Specify Ownership

DMAIC 5 Why Analysis ADKAR Level Loading Problem Solving Canvas X-Matrix Voice of the Customer Control Charts Characterizing the Problems TAG Prioritization Matrix Establishing Goals SMART Plan of Action & Milestones SIPOC 5S Method Gemba Walk Basics Piloting Solutions Current State Process Mapping Kaizen Spaghetti Diagram Transactional Process Improvement Value Stream Mapping Standard Work Problem Solving Process Daily & Visual Management Pareto Diagram Gap Closure Assessing Process Waste Cascading Score Cards Root Cause Analysis Focused Conversation Fishbone Analysis Driver Trees