Problem Solving Practitioner Training

PSP Course

A two-day training course focused on strengthening problem-solving, leadership effectiveness, and continuous improvement in alignment with the CNO’s Navigation Plan for America’s Warfighting Navy 2024.

Course Description

Build stronger leaders, better problem-solvers, and more capable teams.

This two-day training course is designed to reinforce the Chief of Naval Operations’ Navigation Plan for America’s Warfighting Navy 2024. The course focuses on key areas that are crucial for enhancing the Navy’s warfighting capabilities and leadership effectiveness. Participants will gain a comprehensive understanding of Get Real, Get Better (GRGB), leadership behaviors, Define, Measure, Analyze, Improve, and Control (DMAIC) methodology, and various problem-solving techniques. Training includes practical exercises to simulate real-world challenges and foster teamwork among leaders.

Required Prerequisites

Complete the Get Real Get Better Online Course before enrolling.

All prospective Problem Solving Practitioner participants must complete the prerequisite course prior to PSP enrollment.

Waypoint

Course Name: 11-CNO-Get Real Get Better Online Course

Complete the prerequisite course through Waypoint. You may encounter access issues if JavaScript is disabled or unsupported. Please ensure your browser settings are correct.

Access via Waypoint

My Navy eLearning (NeL)

Course Title: Get Real Get Better Online Course

The prerequisite course is also available through My Navy eLearning. Use the course title above when searching the NeL catalog.

Access via NeL

Important Reminder: For best results, use Google Chrome when accessing the course. Other browsers may not support all features or search functions effectively.

Target Audience

Designed for leaders who solve operational problems.

The Problem Solving Practitioner course is designed to teach and mentor O4–O5s, GS13/14s, and all Chiefs in the skillsets and toolsets of Define, Measure, Analyze, Improve, and Control (DMAIC) that enable the GRGB mindset.

O4–O5
GS13/14
Chiefs
Leadership Teams

Key Areas of Concentration

Focused instruction in practical problem-solving and team leadership.

Participants will explore the leadership behaviors, analytical tools, and improvement methods needed to define problems, identify root causes, implement solutions, and sustain results.

Get Real, Get Better Leadership Behavior

Introduction to the GRGB initiative and its significance.
Understanding leadership’s role in driving continuous improvement.
Developing effective leadership behaviors to support GRGB.

DMAIC Overview

Introduction to Define, Measure, Analyze, Improve, and Control.
Applying DMAIC to identify and resolve issues within Navy operations.

Defining and Scoping Your Problem

Techniques for accurately defining problems.
Scoping the problem to ensure a focused and effective resolution.

Breaking Down Your Problem

Methods for breaking down complex problems into manageable components.
Tools for analyzing each component to identify root causes.

Metrics

Understanding the importance of metrics in measuring performance and success.
Defining and implementing key performance indicators for continuous improvement.

Root Cause Analysis

Techniques for identifying root causes of problems.
Tools such as the 5 Whys, Fishbone Diagram, and Pareto Analysis.

Implement and Control

Strategies for implementing solutions effectively.
Control mechanisms to sustain improvement and prevent recurrence.

Leaders Working as a Single Team

Understanding the importance of teamwork and collaboration among leaders.
Techniques for fostering a cohesive environment focused on common goals.

Practical Exercises

Hands-on application through realistic team scenarios.

Throughout the training, participants will engage in practical exercises designed to simulate real-world situations. These exercises provide hands-on experience applying the concepts and tools learned during the course. Participants will work in teams to address hypothetical challenges, enhancing both problem-solving skills and teamwork capabilities.

Learning Outcomes

By the end of this course, participants will be able to:

Understand and apply the GRGB initiative and leadership behaviors.
Utilize the DMAIC methodology for continuous improvement.
Effectively define, scope, and break down problems.
Implement metrics to measure performance and success.
Conduct root cause analysis to identify and address underlying issues.
Implement and control solutions to ensure sustained improvement.
Work collaboratively as a team to achieve common goals.

Conclusion

Prepare to lead teams through complex challenges.

This two-day training course is essential for professionals seeking to enhance their skills in alignment with the CNO’s Navigation Plan for America’s Warfighting Navy 2024. By combining theoretical knowledge with practical exercises, participants will be equipped to address the challenges of modern naval warfare and lead their teams to success.